Thank you for choosing marcsmobility.com - At Marc's Mobility LLC, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!
Returns & Warranty Info
Shopping with your credit card with Marc's Mobility LLC is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Pacific time. Our number is: 1-800-677-6293.
We accept Visa, Mastercard, American Express, or Discover as forms of payment. We do, obtain an authorization on your card at the time of your order for the full amount of your order.
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
After placing an order you will get a confirmation email. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, contact us and we'll get you set up.
You will only be charged tax if you are a resident of Florida. We are required by law to charge sales tax on orders shipped to Florida addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Most of our items include FREE SHIPPING! Our Free Shipping policy applies to most addresses within the contiguous 48 states that a major carrier will deliver to. Chairs are packaged with care and are shipped directly to you with a minimal of delay.
Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) please contact us, we can certainly arrange to ship your order there at a standard rate.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?
Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the next day after you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 33811
3 Day Select- If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the next day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.
2nd Day Air- If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the next day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.
Next Day Air- If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the next day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 3P.M. MST.
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.
The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.
We want you to be happy with your order! If you would like to return a chair for any reason other than warranty related items, the following terms apply. Before returning any chair, you must call me to receive a return authorization number. Any chair returned without a return authorization number will be refused and shipped back to you at your expense. We do, however, require that you pay to ship the item back to us. Once the item is received back you will be credited the full sale price less a 15% restocking fee along with the cost of the original shipping to associated with getting the item to your door. Please contact me with any questions about this return policy. Here are the exceptions and clarifications:
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
I warranty all of my chairs for 30 days from delivery that do not function according to the manufacturers specifications. If there is a problem with a chair, the purchaser must first contact Marc's Mobility. At that time I will make the choice of having the chair repaired or shipped back to Marc's Mobility (at my expense) and replaced with another chair. Warranty is void if chair is damaged due to misuse, accident, or if the chair is used in any way that would not be covered under the terms listed in the manufacturers original warranty. If you have any questions about this policy, please contact me during normal business hours.